Saving time and money with online high risk work licence renewals

Tuesday, 13 December 2022

Construction workers, manufacturers and factory operators across a range of industries in NSW can now renew their High Risk Work Licence online, saving them time and money and allowing them to get back to work faster.

Minister for Customer Service and Digital Government Victor Dominello said the more than 5,300 customers who renew a High Risk Work Licence every month could do so electronically via their MyServiceNSW Account on the Service NSW website.

“Customers can now log in using their MyServiceNSW Account to renew their licence online. As a result of the new online renewal process, customers will be able to re-use their existing licence photo and not require a new photo every time,” Mr Dominello said.

“This initiative will save customers 90 minutes per renewal application by removing the need for in-person lodgement at Australia Post. This could be worth almost 100,000 hours to the economy and save customers a collective $370,000 each month.

“By digitising renewals for High Risk Work Licence we are saving workers time and reducing unnecessary and duplicative processes through digital investment.”

High Risk Work Licence holders will receive email or SMS notifications advising them they can now renew through this new digital process.

In person renewals are still available as a non-digital option and customers can contact SafeWork NSW on 13 10 50 to obtain a form.

A High Risk Work Licence is required to be renewed every five years by SafeWork NSW to operate some machinery, work with scaffolding and undertake rigging.

Customers can also add the Digital High Risk Work Licence to their Service NSW app
which is available for all current licence holders with a MyServiceNSW account.
More than 49,000 customers have activated Digital High Risk Work Licences since going live in June 2022.

The NSW Government’s Licensing Program has already provided digital trade licences for more than 40 licence categories with the aim of improving customer service, providing convenience and making compliance with legislation easier.

For more information, please visit https://www.service.nsw.gov.au/transaction/renew-high-risk-work-licence